From past many
years, IT organizations were structured to play the traditional role of keeping
corporate information accessible and safe, deal with hardware, software,
communications, security, and other areas. They used technology as their
primary structure. The situation, however, has started to change rapidly.
#Focus & Competencies
From being a technology provider, IT will have to shift focus to building capabilities in areas of sourcing management (internal as well as external), delivery of IT services, and/or creating and exploiting a framework of business processes and relationships.
#Focus & Competencies
From being a technology provider, IT will have to shift focus to building capabilities in areas of sourcing management (internal as well as external), delivery of IT services, and/or creating and exploiting a framework of business processes and relationships.
#Complexity
Re-engineering
IT will have
to reduce technology complexity that inhibits business flexibility and efficiency,
particularly in the areas of applications, legacy hardware and sourcing. This
will mean preparing for service-oriented architecture (SOA), business process
management (BPM) frameworks and utility computing.
#Partnership
sourcing
IT will be
called on to improve partnership sourcing by exploiting outsourcing outcomes
and incentives defined in business terms.
#Enhance
Organizational Learning
IT
has the potential to improve the performance of knowledge workers in customer,
supplier and partner organizations. So IT organizations will be actively drawn
in to add information value to existing products and services and create new
information-based products and services.
#Help Marketing and Sales Departments
On an average, 30% of us spend roughly a third of our waking hours using mobile devices, so it makes sense to contact customers via mobiles. This presents a unique opportunity for marketers to leverage the power of IT to directly connect with their customers via mobile apps. Here, IT will be helping in creating, integrating and streamlining multiple new online/offline channels that are efficient and flexible for doing business with customers, suppliers and partners.
#Structural-level Changes
#Structural-level Changes
The primary drivers for IT’s structural changes will be - business alignment, process focus and service excellence. So when IT organizations transform at structural level, structures based on IT service and on assets of business process and information shall gain popularity and will be increasingly implemented. In general, however, it is best to select IT organization structure to maximize the most important business asset and in relation to the IT organization type. (read Gartner research on the ISCo model)
#Functional-level Changes
In context of functionality, IT shall take up several new and significant roles – one being that of meeting #GenMobile’s expectations for the workplace. This observation is based on the following key findings by Aruba Networks in their 2014 global study wherein they surveyed 1,000 global IT professionals.
- There has been 51% rise in mobile/remote working across global organizations and 77% increase in #GenMobile employees using mobile devices for work.
- To support #GenMobile mobility demands, 71.1% of IT departments increased their investment in Wi-Fi.
- There has been increased support for BYOD as 58.7% of IT professionals say their companies have already fully embraced employee BYOD or implemented new policies to support it.
Personal mobile devices are on the verge of becoming the technology of choice in the office, IT will need to work towards creating all-wireless workplaces. These workplaces will work only on Wi-Fi and use automated guest and BYOD security and even the office appliances will be mobile-friendly. In such futuristic places, IT will have to maintain security integrity and assure effortless operability with any (or all) devices, all the time.
Our Concluding Thoughts!
Businesses are finding it imperative to take this new role of IT forward for an agile, efficient and effective enterprise, here are a few things they should consider.
In the short term, focus should be on strategic goals for creation of IT processes that follow choice of value contribution and business asset focus. Later, they may identify relationships, competencies, resource needs and sourcing options for deployment. Also, a design pattern of IT position should be made that follows enterprise structure prior to development of the organization chart.
In the long-term, the goals, assets and processes, not the organization chart, should be used as an ongoing management tool.
Businesses are finding it imperative to take this new role of IT forward for an agile, efficient and effective enterprise, here are a few things they should consider.
In the short term, focus should be on strategic goals for creation of IT processes that follow choice of value contribution and business asset focus. Later, they may identify relationships, competencies, resource needs and sourcing options for deployment. Also, a design pattern of IT position should be made that follows enterprise structure prior to development of the organization chart.
In the long-term, the goals, assets and processes, not the organization chart, should be used as an ongoing management tool.
Most important would be a
continual review of all the aforementioned strategies.
0 comments:
Post a Comment