Top 5 Critical Things To Look for When Choosing An Outsourcing Partner

One must make an informed decision when choosing and/or appointing an outsourcing partner for IT/ BPO services. It am be time-taking but pays in the long-term - when you clearly define what you want, it assures best results and that your...

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Customer Experience: How it is Related to Business Value?

Customer experience is a major driver of future revenue. This “thing” or this “term” is so important these days that in the 2005 book, Return on Customer, Don Peppers and Martha Rogers presented the customer experience as the single most...

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