20 Inspiring Customer Service Quotes

If you are a successful service provider, you probably know what a customer wants. And this knowledge you need to persevere every day.

We bring to you the 20 most inspiring customer service quotes and wish you best of luck in all your endeavors.

1.    "Every great business is built on friendship" ~ JC Penny

 

2.    “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” ~ Jerry Fritz

3.    “The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.”  ~ John Russell

 

4.    “Being on par in terms of price and quality only gets you into the game. Service wins the game.” ~ Tony Allesandra

 

5.    “Good service is good business.” ~ Siebel Ad

 

6.    If you’re not serving the customer, your job is to be serving someone who is. ~ Jan Carlzon

 

7.    Make a customer, not a sale. ~ Katherine Barcheti

 

 

8.    In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.  ~ Doug Warner

 

 

9.    Know what your customers want most and what your company does best. Focus on where those two meet. ~ Kevin Stirtz

 

10.    Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. ~ Chip Bell

 

11.    The goal as a company is to have customer service that is not just the best but legendary. ~ Sam Walton

 

12.    You are serving a customer, not a life sentence. Learn how to enjoy your work. ~ Laurie McIntosh

 

13.    Your most unhappy customers are your greatest source of learning. ~ Bill Gates

 

14.    Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. ~ Ross Perot

 

15.    The customer experience is the next competitive battleground. ~ Jerry Gregoire

 

16.    Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards

 

17.    Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

 

18.    If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. ~ Jeff Bezos

 

19. If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right ~ Jeff Bezos 

 

20.    Customer service is not a department, it’s everyone’s job ~ Anonymous

 

 

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Top 5 Things to Look For When Outsourcing Managed Infrastructure Services

Cost- and value-driven nature of IT infrastructure dictates that your outsource partner gives you the most flexible and custom solution that fits well into your requirements. Not just that, but add value through the expertise and process improvements that support your business goals and above all reduce overhead cost via better resource utilization or support coverage. In a nutshell, what you need from an IT infrastructure services outsource partner when it comes to infrastructure services, is the following:

1.    Cost reduction
2.    Access to state-of-the-art tools and technologies
3.    Continuous improvement capabilities
4.    Highly skilled technical resources

We need not divulge into details but infrastructure services should cover at least some of these: network operations, e-Commerce system management, application support, problem & incident management, change & release management to name a few. Basically, it should manage, maintain and optimize (form start to finish) all the hardware, software, network resources and services of an enterprise’s IT environment.

That’s not a delusion! Aequor technologies have the expertise and the resources most suitable to provide best-in-class managed infrastructure services that not only ensures predictable and consistent results, but the following:

1.   Business value
We are always focused on continuous improvements, not filling billable hours. Moreover, we let you take and have control over your IT projects whilst we take care of day-to-day BAU (business as usual) operations and providing end-to-end ITIL-cycle service delivery.

So your engineers get their off-hours back for focusing on high-value projects, and giving better IT support coverage to the business.  In short, you set a good example of how IT management should be done.

2.  Flexibility
Whether it is high-volume service requests or high-level support for core hours, or 24×7 problem and incident management, we let you design your own service workflow design and enjoy the flexibility of working on your own terms. Our approach is simple- consultative and analytic and the outcome is a flexible, scalable IT setting that is regularly evolved to meet your changing needs.

3.  Program management team’s engagement & accessibility
Our program management team remains highly engaged and not just connects with you during SOW, PO, or MSA renewal and/or renegotiation. Furthermore, you may even change the scope (no matter how miniscule it is) without having to worry about any pricing implication.

4.  Rapid Pace
We let you direct the speed with which the IT infrastructure support offshoring engagement grows - considering your comfort level in handing over control. Recruitment delays don’t hamper or impede the speed at which we move or your pace as we set it right at the time when we sign the contract for services with any of our clients.

5.  Cost Factor
IT infrastructure support is best given when the service provider knows how to balance the technical criticality of the services given and business value of the enterprise it is serving. So while we know all of that, we use best practices and processes that reduce cost too.

For more details, check out our service page here.

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